FAQs

FAQs from merchants using Bundle Builder.

Why is a new product created when I create a bundle?

This is how the Bundle Builder app works. When you create a bundle a ‘ghost’ product is created in your store’s admin. This allows us to ensure the inventory is synced correctly when someone purchases the bundle.


Can I edit the bundle product page template?

No. Please do not edit the ‘ghost’ bundle product page information. Editing / changing any information here may affect the functionality of the app.


Why is a new variant added when someone purchases a bundle?

When a customer adds the bundle to their cart they will see a unique bundle number attached to their order. This is added as a variant in your store’s admin. We need the unique Bundle numbers stored in the admin along with the sale and bundle contents information to ensure all your products and variants inventory are synced correctly.

A customer purchases a variant by adding it to a cart, and that variant can be in their cart for a long time, and different customers will have different bundle configurations in their cart at the same time. So we can't use just one variant.

A new variant is not created for every bundle sold, just different bundle configurations created, so if two customers purchase exactly the same bundle configuration, it'll be just one variant in the stores admin.

Once the variants hit 100 in your store’s admin, the app will automatically create a new ‘ghost bundle product’.


Why can't I change the setting from 'Single' to 'Multiple' after creating a bundle?

Once a bundle has been created, the product set-up setting, either ‘single’ or ‘multiple-section’ cannot be changed, however you can create a new bundle.


Can I change the wording on the buttons / labels on the bundle page?

Yes. Please go to Settings in the top right-hand corner of the app, and then click on Translation. Here you can change the wording for most of the buttons and labels used on the bundle page.
You can also translate them here into any language you like.


Can I change the name ‘Bundle #’?

Yes. You can change the prefix/wording of 'Bundle #' in the app at the bottom of the page when you create the bundle.


Where can I see the SKU for each product in the bundle?

You can enable the SKU for each product to show on the cart page. Click on the ‘Settings’ button in the top right hand corner of the Bundle Builder app and click on ‘General’. Then enable the checkbox for Show SKU, and Save.

Individual product SKUs should also show up by default in the 'Orders' section of your Shopify admin when someone places an order for a bundle.


Can I create a unique SKU for the bundle product?

Yes. You can set this in the Product Options, at the bottom of the bundle admin page.


Can I create a unique Vendor for the bundle product?

Yes. You can set this in the Product Options, at the bottom of the bundle admin page.


How do you show the individual products that make up the bundle in the cart, instead of just the product bundle?

We use Shopify's line item properties to show customers their bundle contents in the cart and in email receipts and order confirmations, and some merchants use this to help fulfil orders. If you set the line item properties to show in your theme and email templates you can see the bundle contents listed out like this example screenshot (taken from our demo store selling fruit):

Bundle items are shown in the cart, but not as seperate products

Shopify have a handy guide on how to integrate the line item properties here:
help.shopify.com/themes/customization/products/features/get-customization-information-for-products

Then once integrated go to the Bundle Builder app and click on the ‘Settings’ button in the top right-hand corner and click ‘General’. Scroll down and enable the checkbox ‘Enable line item properties’, and Save.

We can not show the items as individual products in the cart because having the 'bundle product' is how we manage inventories and discounts, which wouldn't be possible if the items were separate. For example, if there was a minimum of 5 products per bundle, once added to the cart the customer would have the ability to remove one/all.


How do I add my own styles?

Click on the ‘Settings’ button in the top right-hand corner and then click on ‘Design’. We have included a ‘Custom CSS’ box for you to add your own CSS to override the Bundle Builder default styles.


What is the image specification for the bundle header image?

The bundle header image should be at least 1100px wide and no larger than 2MB.


What is the file size limit for the bundle product image and header image?

The file size limit is 2MB for the bundle product image and 2MB for the bundle header image. If the image you upload is larger than this, the bundle will not save.
Please note that the larger the file size the longer the bundle page may take to load. Please also ensure your images are optimised for web use.


How can I download all of my bundle orders information?

You can download a CSV export of your bundle data in the Settings area of the app. Go to Settings in the top right-hand corner and then click on Export.

If you require order data passed 60 days, you will need to give us permission to read all your order data. You will be prompted in Settings > Export to do this with the click of a button.

The export may take 5 to 10 minutes to complete.


Will Bundle Builder allow the customer to buy the bundle if some of the variants are out of stock, but set to sell even when out of stock in my store?

Yes.
Bundle Builder only prevents a bundle from being purchased when some product added to the bundle is out of stock but is prohibited to sell when out of stock in your store.
Bundle Builder will just subtract the product from inventory and doesn't mind if the number goes negative in this case.


How do I get rid of the ‘Default Title’ text in the dropdown on my bundle page?

Please go to Settings in the top right-hand corner of the app, and click on General. Then uncheck the box for ‘Single Option Variant’, and Save the change. This will remove the ‘Default Title’ text.


I’m trying to install the app but it is redirecting me on a loop and won’t install?

Are you using the Ghostery extension? For some reason, this extension interferes with Shopify apps. Please disable the extension to install the app.