FAQs

FAQs from merchants using Conversion Maximizer.

Why are my alerts not showing?

If you have a 'manual' installation your alerts may not be showing because the Conversion Maximizer code snippet has not been correctly added to your theme template. Please check if your code installation has been successful by clicking on the 'Installation' button in the top right of your screen, and then click the 'Check snippet installation' button. This will tell you if the code has been installed correctly.

If you have an 'automatic' installation, it might be because none of your alerts are currently live/active? If you are running into issues setting up your alerts, please send us a support ticket and we will get back to you ASAP.


Does the app install script in my theme automatically?

Conversion Maximizer does not install any code snippet automatically. If you are using the manual installation, which gives you control over where the alerts show on your product page, then there's a manual step involved where you must add a <div> to the `product-template.liquid'. Please see the installation guidelines here: https://agile.haus/docs/conversionmaximizer/installation


Why are my alerts not showing like on the demo site?

When you install the app, there are two types of installation: Manual and Automatic. The automatic installation means that the app can work automatically on your site, however you don’t have any control over the placement of the alerts. They show as pop-ups in the corner of the screen.

The manual installation involves copying and pasting a code snippet into the `product-template.liquid' in your theme. We’ve tried to make this installation process as simple as possible for you to do, with a video guide and a detailed description of how to install here: https://agile.haus/docs/conversionmaximizer/installation

This gives you control over where the alerts display on your product page, just like on the demo store.


How do I remove the code snippet if I want to uninstall the app?

The code snippet was placed in your product template liquid. Follow these directions to find the template:

Themes > Action > Edit code > Sections > product-template.liquid

Once you have found the template, Ctrl F and type ‘Conversion Maximizer’ to find the code. This will take you to the code snippet. You can then delete the line of code and save the change.


If you have any questions, please email us at support@agile.haus.